After subscribing to Keet, clinic owners will receive a schematic detailing the messaging workflows that are powered by Keet. Workflows automate the delivery of content (exercises, patient-reported outcome forms, education, email) to patient Keet accounts or by email.
As an admin user, you can also view these workflows by navigating to Workflows in the upper-right hand navigation. After clicking "View Workflow", you will be able to see the following attributes:
-The Title of the workflow
-The Patient Group associated with the workflow.
-The Trigger associated with the workflow (i.e. what event causes this workflow to activate?).
-The Schedule associated with the workflow (i.e. how long before or after the trigger is met does the workflow send out?).
-The Content associated with the workflow (Emails, Texts, Surveys, Education, Care Plans).
Workflow Components
| COMPONENT | DESCRIPTION |
|---|---|
| Patient Group | The segment of patients who receive the assigned content of the workflow. |
| Trigger | The event criteria that, when met, launch the workflow at the scheduled period. |
| Step | A scheduled task that delivers content to the corresponding patient group. |
| Schedule | The time period before or after the trigger when the workflow step runs. The time period can be set to hours, days, weeks, or months. |
| Task | The content that is automatically assigned to a patient's Keet account or email. Content can include exercises, patient-reported outcome forms, education, and/or emails. |
Keet Global Workflows (With an Established EMR Integration)
ENGAGEMENT-RELATED WORKFLOWS (WITH ESTABLISHED EMR INTEGRATION)
OUTCOMES-RELATED WORKFLOWS (WITH ESTABLISHED EMR INTEGRATION)
Keet Global Workflows (Without Established EMR Integration)
ENGAGEMENT-RELATED WORKFLOWS (WITHOUT AN EMR INTEGRATION)
OUTCOMES-RELATED WORKFLOWS (WITHOUT AN EMR INTEGRATION)
Workflow Status
- Active: the workflow runs when the trigger criteria is satisfied, assigning/sending content to the identified patient group at the scheduled time.
- Inactive: the workflow does not run.
Learn how to manage the status of a workflow here.